Your conditions of sale
Article 1 – APPLICATION OF THE CONDITIONS
The seller is defined below as idyll.fr, website published by idyll sas (Siret 85171741300021) whose registered office is located at 66 avenue des Champs Elysées 75008 PARIS. The buyer is defined below as the company or person signing and accepting these conditions of sale. The general conditions of sale apply exclusively to all sales concluded by idyll.fr both on its own behalf and on behalf of its principals. All other conditions are binding on the seller only after written confirmation from him. Information given on catalogues, price lists, websites, notes, etc. are given for information purposes only and may, as such, be modified by the seller without notice. The mere fact of placing an order or accepting an offer from the seller implies unreserved acceptance of these general conditions. Offers are valid within the option period set at one week from the date of the offer, unless otherwise stipulated in this offer. These terms and conditions may be modified at any time and without notice by idyll.fr, the modifications being then applicable to all subsequent orders.
Article 2 – ORDERS
Offers are valid while stocks last. French is the only language offered for the conclusion of the contract.
2.1 Description of products
The essential characteristics of the product are indicated in the "product sheet" generally containing a photo of the product and indicating its particularities. The photographs illustrating, in support of the text, the products, do not enter the contractual field; If errors have been introduced, under no circumstances can idyll.fr be held liable. The detailed product sheet is the only contractual source. Manufacturers may change the technical composition of product references without notice. idyll.fr is at any time entitled to update, improve its listings or withdraw its products from sale. It is up to you, if you do not consider yourself sufficiently competent, to be assisted by counsel. You have the possibility to contact idyll.fr to obtain additional information on the products presented via the contact page of our site or by sending a message to info@idyll.fr.
2.2 Product availability
You are informed of the availability of the product directly on the site. However, in case of unavailability of the product ordered, idyll.fr can provide you with a good of equivalent quality and price; In this case, if you exercise your right of withdrawal, the return costs will be borne by us. However, you retain the possibility to cancel the sale and request the refund (this will be made within a maximum period of 30 days from the date of receipt of the equipment). For products not stored in our warehouses, our offers are valid subject to availability from our suppliers which is usually less than 48 hours.
2.3 Steps to conclude the contract
When ordering for the first time online, any new customer must create a "Customer Account"; A login and password of at least six alphanumeric characters will be requested. During each order validation, you will be directed to your account via a secure connection recalling the content of your order. Your order will only be definitively registered after completion of the various information and final validation. When you register the order by selecting a payment method, the sale is deemed concluded (agreement on the goods and the price). The consideration of your order is confirmed by sending an email automatically generated by our website to the email address indicated when creating the customer account. The contractual information is presented in French and will be the subject of a confirmation containing this information at the latest at the time of delivery. idyll.fr reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
2.4 Cancellation of the order
The order placed on our site is automatically canceled in the absence of receipt of payment.
Article 3 – PRICES
The prices appearing on the site are indicated in euros, excluding delivery costs. The prices appearing on your order after its validation and registration are firm and final: if the prices fall a few days after the order, we can in no way compensate you for the difference; If prices increase, we are committed to deliver to you at the price set on the day of the order. The amount of delivery costs is calculated automatically according to each order; It appears on the summary of your order, before final registration.
Any order delivered outside metropolitan France may be subject to any local taxes, customs duties, dock dues and customs clearance costs upon delivery. Their acquittal is your responsibility and responsibility. Check with the competent authorities of the country of delivery.
Article 4 – DELIVERY
Delivery is made either by direct delivery to the buyer or by notice of availability.
4.1 Delivery times
Delivery is made to the address you indicated when placing the order. idyll.fr undertakes to deliver to you within a maximum of 30 days from the day following that on which you sent us your order (or receipt of your check). Any other delivery time is given for information purposes only; The times indicated on the site are average times usually observed and correspond to the processing times of orders, to which are added the shipping time of the carriers.
4.2 Delay in delivery
In case of late delivery, we advise you to check directly online the status of your order before contacting us, on the carrier's website thanks to the shipping number. We invite you to notify us of any delay of one week compared to the average delivery time observed in order to allow us to start an investigation with the carrier (investigation times can vary from one to three weeks). If during the investigation period, the product is found, it will be redirected immediately to your home. If, on the other hand, the product is not found at the end of the investigation period, the carrier considers the package as lost, and we will send you a replacement product, at our expense. If the period indicated is exceeded by more than 7 days, except in cases of force majeure, you have the possibility to cancel your order and get a refund; You must then send us a registered letter with acknowledgment of receipt within 60 working days from the scheduled delivery date. By express agreement, a case of force majeure or events such as lockout, strike, total or partial work stoppage in the seller's factory or at its suppliers, epidemic, war, requisition, fire, flood, interruption or delay in transport, legal or administrative measures preventing, restricting, delaying or prohibiting the manufacture or import of the goods, the seller is released from all responsibilities upon delivery. The seller will keep the buyer informed in a timely manner of the cases and events listed above. In any case, timely delivery can only occur if the buyer is up to date with his obligations to the seller whatever the cause.
Article 5 – TRANSPORT
Unless otherwise agreed, idyll.fr freely chooses the carrier.
5.1 Transportation risks
Idyll.fr bears the risks associated with transport until delivery, i.e. until the physical delivery of the goods to the recipient indicated at the time of the order or to his representative who accepts it, provided that you check the goods upon receipt in the presence of the carrier and indicate, if necessary, in writing on the transport note, the reservations observed in accordance with the procedure described below.
5.2 Receipt of goods
You must refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged (except through customs). In case of loss or damage, you must make precise and detailed written reservations on the carrier's delivery note in the presence of the carrier or its employees; You must then send the carrier a registered letter containing the reservations, within 2 days of delivery. In order to help you in these steps, we invite you to contact us via the contact page of our website or by sending an email to info@idyll.fr. The goods accepted without reservation by the recipient at the time of delivery and / or in the absence of mail addressed to the carrier within 3 days, are deemed to arrive in good condition and in its entirety (number of pieces, identity in relation to the order, etc.). No claim can be taken care of by idyll.fr and the responsibility of idyll.fr can not be engaged. For any question or difficulty you may encounter, we invite you to contact us via our contact page accessible from the home page of our site.
5.3 Uncollected, refused or NPAI parcel
For all packages that would be returned to the sender, you will be able to benefit from a new paid delivery. In case of refusal of new delivery, you will be able to obtain a credit less the delivery costs incurred by idyll.fr for the initial delivery, including in case of free or reduced delivery. The returns concerned are as follows:
- non-collection of a parcel at the collection point or post office
- NPAI
- parcel refused by the recipient
Article 6 – COMPLAINT AND AFTER-SALES SERVICE
For any complaint, we invite you to contact our services by connecting to our site and going to the contact page of our site. All complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or their erroneous reference in relation to the offer accepted or the confirmation of the order by the seller, must be made to the seller by registered mail within 48 hours of receipt of the goods, without neglecting if necessary and in accordance with article 5 the remedies against the carrier, failing which the right of claim of the buyer will cease to be acquired.
6.1 Need for a return number
The return of goods is only by carrier, unless otherwise stated. Any return of merchandise requires the prior agreement of idyll.fr and a return number, which can be obtained free of charge via the Your Account page accessible from the home page of the site. You will receive a return agreement by the means deemed most appropriate by Idyll.fr. In the absence of a return agreement, the goods will be returned to you or held at your disposal, at your expense, risk and peril, all transport, storage, handling costs being at your expense. The products are returned at your expense and risk. We therefore advise you to declare the value of the goods and take out transport insurance. After obtaining the return agreement, the buyer has a period of 7 calendar days to ship the defective goods to the seller. The following information is generally requested: precise contact details, designation of the item(s) concerned, serial number, failure or defect found, and invoice or delivery note number corresponding to the parts described. The goods must be returned with a copy of the invoice and the return number on the package, to the following address:
iDyll SAS
HOMEBOX BOX 243
10 avenue G. Brassens
94470 BOISSY SAINT LEGER
or (in case of purchase on the site martinique.idyll.fr)
iDyll SAS
4 EDF Lot
97233 SCHOELCHER
6.2 Reimbursement
Any refund request can only be taken into account after the arrival of the returned products at Idyll.fr according to the return procedure indicated above. In case of return and refund request, the terms will be as follows:
• Parcel returned by the customer's will: refund of the product, return costs at the expense of the customer.
• Parcel returned due to the responsibility of the company (non-compliance, parcel not arrived ...): refund of the product, shipping costs and return costs
Article 7 – RIGHT OF WITHDRAWAL RESERVED FOR INDIVIDUALS
Under the conditions provided for by Articles L121-20 and following of the Consumer Code and in the context of distance selling, the buyer has a withdrawal period of 10 clear days from the delivery of his order which will be refunded against return of the products delivered. The buyer must return the goods in their original condition and packaging. Any return of merchandise requires a return number which can be obtained free of charge via the Your Account page of our website. The return of the goods is carried out at the expense and risk of the buyer (you are therefore advised to declare the value of the goods and to take out insurance covering these risks). However, the right of withdrawal may not be exercised pursuant to Article L121-20-2, in particular if the following conditions are not met:
IMPORTANT!
- The product you return to us must not have been used, it must be in its original packaging with all its accessories.
- If the packaging has a seal, it must still be blank. If the product does not have a seal, it must not have been used or tampered with.
- The lingerie must not have been worn and must be returned folded, in its original packaging. Underwear (thongs, panties, boxers ...) can not be returned to us for hygienic reasons.
- Wellness and Aphrodisiac products should not be opened.
Professionals do not have this right of withdrawal.
Article 8 – WARRANTY
When a problem arises with an item, we invite you to contact our customer service by visiting our website and using the contact page.
8.1 Manufacturer's warranty
For products with a specific manufacturer's warranty (assumption of the warranty directly by the manufacturer, or on-site warranty, or specific warranty extension), the Customer must contact the manufacturer directly, without going through Idyll.fr, which does not provide any contractual warranty for these products. Our company will refuse any return of goods in this context and can not be held responsible for any failure of the manufacturer under this warranty.
8.2 Commercial guarantee idyll.fr
The products are guaranteed by the manufacturer and failing that, Idyll.fr against any defect in material or workmanship for a period of 12 months from the date of delivery, except for special conditions expressly stated.
8.3 Limitation of the commercial guarantee idyll.fr
The seller's warranty is limited to the repair, replacement or refund in value of the goods recognized as defective by the seller, taking into account the use that has been made of them and this at the seller's free choice. The seller undertakes only to ensure the replacement of defective parts and the repair of damage to the goods supplied to the buyer by him. The warranty therefore does not cover labour costs, nor those resulting from dismantling, reassembly and transport operations, except in the case of standard exchange. The after-sales service idyll.fr can only operate within the framework of the idyll.fr guarantee or the legal guarantee.
8.4 Exclusion of the commercial guarantee idyll.fr
The guarantees exclude damage of external origin, damage resulting from improper use of the products, damage resulting from the intervention of a repairer not authorized by Idyll.fr or the manufacturer.
idyll.fr undertakes only to ensure the replacement of defective parts and the repair of damage to the goods supplied to the customer by him. If the equipment cannot be replaced by identical equipment, the customer will be offered equivalent or superior equipment, or a credit note. Subject to mandatory legal provisions, idyll.fr's liability is strictly limited to the obligations defined in these conditions or, where applicable, to the express conditions. idyll.fr can in no way be held responsible for material and immaterial damage that would occur during troubleshooting in the event that the buyer returns products that have not been supplied by the seller. idyll.fr cannot be held liable under the warranty for breakdowns or damages resulting directly or indirectly from the following cases:
- Any unprotected or prolonged storage.
- Any negligence, error of connection or handling, maintenance and use of equipment not in accordance with the technical specifications of the seller or manufacturer or, more generally, a defective or clumsy use.
- Any addition of additional or accessory device of the equipment or use of any parts necessary for the operation of the equipment not in accordance with the technical specifications of the seller or manufacturer.
- Any mechanical, electronic, electrical or other modification or transformation made to the equipment or its connecting devices by any third party. In case of bankruptcy or impossibility of supply of the manufacturer, the customer can not turn against idyll.fr, which will assume no responsibility for warranty on the products of this manufacturer.
8.5 Legal warranty
You also benefit from the legal guarantee against hidden defects on the products sold and defects of conformity of the goods with the contract (Appendix 1).
Article 9 – RETENTION OF TITLE
Goods delivered to you and invoiced to you will remain the property of Idyll.fr until full payment of their price. Failure to pay may result in the claim of the goods by Idyll.fr, the return being immediate and the goods delivered at your expense, risk and peril. During the period from delivery to transfer of ownership, the risk of loss, theft or destruction, as well as the damage you may cause, remains your responsibility. The buyer undertakes, in the event of a receivership procedure affecting his business, to participate actively in the establishment of an inventory of the goods in his stocks and of which the seller claims ownership. Failing this, the seller has the right to have the inventory recorded by a bailiff at the buyer's expense. The seller may prohibit the buyer from reselling, processing or incorporating the goods in the event of late payment. In order to guarantee payments not yet made and in particular the balance of the buyer's account in the seller's records, it is expressly stipulated that the duties relating to the delivered but unpaid goods will be transferred to identical goods from the seller in stock at the buyer, without the need to offset payments against a specific sale or delivery.
Article 10 – TERMINATION CLAUSE
In the event of non-compliance with one of the obligations of the buyer by the latter, the sale may be terminated automatically and the goods returned to the seller if he sees fit, without prejudice to any damages that the seller may assert against the buyer, within 48 hours after the formal notice remained without effect. In this case, the seller is entitled to claim from the buyer a lump sum compensation of 10% of the sale amount.
Article 11 – PAYMENT
Any payment made to Idyll.fr shall not be considered as a deposit.
11.1 Payment methods
Payments must be made in such a way that the seller can dispose of the sums on the due date appearing on the invoice. Payment is made on the site.
- Credit cards:
The entry of banking information is done on a secure server (SSPLUS CAISSE EPARGNE) to guarantee the security and confidentiality of the information provided during the banking transaction. The processing of your order will take place from the date of receipt of payment.
11.2 Late payment
Any payment after the fixed payment date could result in the invoicing of penalties without the need for prior formal notice from the buyer. The amount of these penalties would be at least equivalent to that which would result from the application of a rate equal to 5 times the legal interest rate in force on the day of application of the penalties, without this clause excluding additional damages. The buyer may never, on the grounds of a claim made by him, withhold all or part of the sums due by him, nor make a compensation. When the buyer is in default of total or partial payment of a due date at the end of the term, the seller may by this fact alone and without the need for prior notice, immediately suspend deliveries, without the buyer being able to claim damages from the seller. In the event of litigation, the seller is entitled to claim from the buyer the reimbursement of costs of any kind related to the lawsuit.
11.3 Supporting documents
For reasons of fraud limitations, idyll.fr reserves the right to accept the sale to ask you to justify your identity and place of residence, and the means of payment used. In this case, the processing of your order will take place upon receipt of these documents. We reserve the right to cancel your order if we do not receive these supporting documents or receive supporting documents deemed non-compliant.
Article 12 – FINAL STIPULATIONS
Idyll.fr will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized records of Idyll.fr will be considered by the parties as proof of communications, orders, payments and transactions between the parties, unless proven otherwise. The electronic signature constituted by the "double-click" procedure when placing the order and registering it has handwritten value between the parties. French law is applicable without excluding the application of mandatory legislative rights granted to consumers or a more protective mandatory law by the foreign judge seized by a consumer of the corresponding country. If one of the clauses or provisions of these General Terms and Conditions of Sale were to be annulled or declared illegal by a final court decision, this nullity or illegality will not affect the other clauses and provisions, which will continue to apply. All disputes relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement will be submitted to the French courts. The fact that idyll.fr does not avail itself at a given time of one of the clauses hereof, can not constitute waiver to avail itself subsequently of these same clauses.
APPENDIX 1
Article L211-4 Consumer Code: The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility.
Article L211-5 Consumer Code: To comply with the contract, the good must:
1° Be fit for the use usually expected of a similar property and, where applicable:
- correspond to the description given by the seller and possess the qualities that it has presented to the buyer in the form of a sample or model;
- present the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2 ° Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted
Article L211-12 Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the good.
Article 1641 Civil Code: The seller is bound by the guarantee for hidden defects of the thing sold that make it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 Civil Code: The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
Revision of 01/02/2023